Terms of Service

Terms of Service – Elite Home Furniture

1. GENERAL

The pricing and descriptions of products can be amended at any time without prior notice.

We strive to display product colors as accurately as possible. However, variations in screen settings, print methods, and resolution may affect how colors appear on your screen, and we cannot guarantee exact color accuracy.

All intellectual property, including text, product names and descriptions, images, brochures, and website design, remains the property of Elite Home Furniture and may not be used without prior consent.

These terms and conditions may be updated at any time.

2. ORDER CONFIRMATION

Upon receiving your order, we will send a confirmation email to the email address provided at checkout. It is important to enter a valid email address to receive updates on your order. We recommend keeping this confirmation email for reference in case you need to contact customer service. The order confirmation also serves as proof of purchase.

3. PAYMENT

You can pay using PayPal, credit, or debit cards. Payments are securely processed via Shopify and PayPal, and Elite Home Furniture does not store or process any credit card details.

Payment by Card

You can pay securely using Visa, MasterCard, or other accepted cards. Payments are encrypted and processed through Shopify or PayPal, adhering to strict banking standards.

Your card details are sent directly to the payment processor and cannot be accessed by anyone except your bank. No additional fees apply for card payments. If a payment is not received upon order submission, Elite Home Furniture reserves the right to cancel the order automatically.

4. PRIVACY POLICY

Elite Home Furniture is committed to protecting your personal information in compliance with UK Data Protection Laws. Your details will not be shared with third parties without your consent.

By using our website, registering, or making a purchase, you agree to our Privacy Policy. You have the right to access and request changes to any personal data stored by Elite Home Furniture.

For more details, please review our Privacy Policy.

5. SECURITY

To ensure a safe shopping experience, we use Secure Socket Layer (SSL) encryption technology to protect any information you share with us. If SSL is enabled, a padlock icon will appear in your browser, indicating a secure connection.

6. COOKIES POLICY

We use cookies to track and improve your experience on our website. These small text files help personalize your shopping experience and allow us to optimize our services.

Cookies do not store personal information and are safe. You can disable cookies in your browser settings, but this may impact website functionality.

7. CURRENCY & PRICING

  • All transactions are processed in GBP (£) unless otherwise stated.
  • While you can change the displayed currency on our website, your final payment will be charged in GBP.

For UK customers, the total price displayed at checkout is the final payable amount.

8. ORDERING POLICY

  • Orders placed under a false name or causing financial harm to Elite Home Furniture will be reported to authorities.
  • We reserve the right to modify or correct prices, including in cases where incorrect pricing was displayed due to error. If a pricing mistake is identified, we may cancel the order and refund any payment made.

9. WARRANTY

  • Electrical components: Covered by a 30 daysfrom the date of purchase.
  • Finishing and materials: Covered by a 30 days from the date of purchase.

For more information on warranty claims, contact our customer support.

10. PERSONAL INFORMATION

When shopping with Elite Home Furniture, we store some of your data to fulfill your purchase. Your personal data is handled confidentially, and you have the right to access or request removal of your data at any time.

For more details, see our Privacy Policy.

11. PRODUCT INFORMATION & IMAGES

We reserve the right to update product information, pricing, and images without prior notice.

  • Product descriptions and images aim to be as accurate as possible. However, due to variations in color settings across different screens, actual product colors may differ slightly.
  • Product images are for illustrative purposes only.

12. DELIVERY & CANCELLATIONS

Delivery

  • We ship within the UK and selected international locations.
  • Deliveries are made through trusted courier services.

Cancellation & Returns

  • You have 30 days to return a product if it is unused and in its original packaging.
  • Return shipping costs are the responsibility of the customer.
  • If a product is discontinued, we may cancel your order and issue a refund.

To initiate a return, contact our customer support.

13. COMPLAINTS & DAMAGES

  • Please inspect your order upon arrival. If an item is damaged or incorrect, report it within 30 days of receiving your order.
  • Any damage caused during shipping should be reported directly to the courier.
  • If a product is defective, we may replace it with the same model or offer a refund if the item is discontinued.

For complaints, contact our customer support with your order number and issue details.

14. LIABILITY

Elite Home Furniture's liability is limited to existing sale conditions. We are not responsible for:

  • Incompatibility issues.
  • Delivery delays caused by third parties.
  • Data loss or economic harm caused by external factors.

15. FORCE MAJEURE

Elite Home Furniture is not liable for any failure or delay in performance due to events beyond our control, including but not limited to:

  • Government regulations, war, natural disasters, pandemics.
  • Strikes, labor disputes, or supply chain disruptions.

16. INTELLECTUAL PROPERTY RIGHTS

All trademarks, copyrights, and content on this website are owned by Elite Home Furniture or its licensors. Any unauthorized use of content, including copying or reproducing materials, is strictly prohibited.

17. USER CONTENT

User-generated content (e.g., product reviews, images, videos) remains the property of the respective users. However, by submitting content to our site, you grant Elite Home Furniture permission to use, display, and share this content for promotional purposes.

If you believe content infringes on copyrights, please contact our support team.

18. FRAUD & SECURITY

  • Any fraud attempts will be reported to authorities.
  • We reserve the right to cancel suspicious transactions to protect our customers and business.

19. GOVERNING LAW & JURISDICTION

These terms are governed by UK law. Any legal disputes will be handled by UK courts, unless otherwise required by local consumer protection laws.

20. AMENDMENTS

Elite Home Furniture reserves the right to update these Terms of Service. Changes will apply to any new orders placed after the revised terms take effect.

We encourage customers to periodically review this page to stay informed about updates.

Need Help? Contact Us!

For any inquiries, returns, or complaints, contact our customer service team: